Privacy Policy

Effective Date: January 15, 2025

At Timeless Craftsmanship, we respect and value your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect two main types of information from users: personal and non-personal information.

Personal Information:

  • Personal Identifiable Information (PII): This includes data that can be used to identify you directly or indirectly, such as your name, email address, postal address, phone number, and payment information. We collect this data when you place an order, register an account, or contact us through our website.
  • Account Information: If you create an account on our website, we may collect personal details such as your username, password, and preferences.

Non-Personal Information:

  • Cookies and Tracking Technologies: We use cookies and similar technologies to track user activities on our site and gather data on browsing patterns. This helps us improve the user experience and analyze traffic.
  • Usage Data: This includes information about how you access and use the website, such as your IP address, browser type, and device type. We may also collect information about the pages you visit and how long you spend on them.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: Your personal information is used to process and fulfill your orders, including shipping and billing.
  • To Improve Our Services: We use data to analyze user behavior, improve our website’s performance, and personalize your experience.
  • Marketing and Promotions: With your consent, we may use your email address to send promotional content, newsletters, or updates about our products. You can opt out of marketing communications at any time.
  • Customer Support: We may use your contact information to respond to customer service inquiries and resolve issues you encounter with our products or services.
  • Legal Compliance: We may use your data to comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, and marketing campaigns. These providers are contractually obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal processes, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner or entity.

4. Security of Your Information

We take your privacy seriously and employ a variety of security measures to protect your personal data. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) encryption to secure your payment information and sensitive data during transmission.
  • Access Controls: Only authorized personnel have access to your personal information, and they are required to handle it responsibly and securely.
  • Data Retention: We only retain your personal information for as long as necessary to fulfill our business needs or as required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us track user preferences, analyze trends, and gather statistical data about how visitors interact with our website.

You can control cookie settings through your browser. However, please note that disabling cookies may affect the functionality of our website and your experience.

6. Your Rights and Choices

  • Access and Update Your Information: You have the right to access, correct, or update your personal information by logging into your account or contacting us.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any email we send, or by contacting us directly.
  • Delete Your Account: If you wish to delete your account, please contact us, and we will process your request in accordance with applicable laws.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately, and we will take steps to remove the information.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy does not apply to those websites, and we recommend reviewing their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us: