Sales Policy

Effective Date: January 15, 2025

At Timeless Craftsmanship, we strive to provide our customers with exceptional products and outstanding service. This Sales Policy outlines the terms and conditions under which we conduct business with you. By purchasing products through our website, you agree to the following sales terms. Please read carefully to ensure a smooth transaction experience.

1. Overview

Our Sales Policy governs all purchases made through our online store, including product information, pricing, order fulfillment, and delivery. This policy applies to all customers, both individual and corporate buyers.

2. Product Information

We make every effort to ensure that the information presented on our website is accurate and up-to-date. This includes product descriptions, images, prices, and availability. However, due to the nature of online sales, we cannot guarantee that the information is error-free. In the event of any discrepancies or changes, we will notify customers promptly, and you will have the option to accept or reject the updated terms.

Product Availability:

  • While we strive to keep our inventory updated, certain products may be out of stock or discontinued. In such cases, we will offer alternatives or notify you if an item is back-ordered.
  • If a product becomes unavailable after your order has been placed, we will contact you to resolve the issue, either by offering a refund or suggesting a substitute product.

3. Pricing and Payment

Pricing: All prices listed on our website are in USD and may be subject to change without notice. Prices do not include shipping, taxes, or other charges, which will be added during the checkout process.

Payment Methods: We accept the following forms of payment:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Apple Pay
  • Bank Transfers (for large orders)

Order Confirmation: After placing an order, you will receive an email confirming your purchase. This email serves as an acknowledgment of your order but does not guarantee its acceptance. The final acceptance of an order is subject to product availability and verification of payment information.

Sales Tax: Sales tax is calculated based on the shipping address and applicable tax laws. We are required to collect sales tax in certain jurisdictions. If your state or local area imposes sales tax, the applicable tax will be added to your total order price.

4. Order Fulfillment and Shipping

Order Processing: Orders are typically processed within 1-2 business days after payment has been received and cleared. However, please note that orders placed during peak seasons or public holidays may experience slight delays.

Shipping Options: We offer a variety of shipping methods to suit your needs, including:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: Guaranteed delivery by the next business day.

Shipping costs are calculated based on the size, weight, and destination of your order. During checkout, you will be provided with an estimated shipping cost.

International Shipping: We offer international shipping to select countries. International orders may incur customs duties, taxes, and other fees that are the responsibility of the customer.

Delivery Issues: If you experience any issues with your delivery, such as a lost or damaged package, please contact our customer service team immediately. We will investigate the issue and assist in resolving it. Please note that any issues related to delays caused by the carrier are beyond our control.

5. Cancellations and Modifications

Order Cancellations: If you wish to cancel an order after it has been placed, please contact us within 24 hours. If your order has not yet been processed or shipped, we can cancel it without penalty. However, if the order is already in transit, cancellation may not be possible, and you will need to follow our return policy.

Order Modifications: Once an order is placed, modifications to the items, shipping address, or payment method may not be possible. If changes are required, please contact us as soon as possible, and we will do our best to accommodate your request.

6. Returns and Exchanges

We offer a 30-day return policy for all products purchased from our website. Please see our Refund and Returns Policy for detailed information about the return process and conditions.

  • Eligibility: To be eligible for a return, products must be in their original condition, unused, and in the original packaging. Certain items, such as personalized products, are non-returnable.
  • Return Process: Customers are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

7. Warranty and Guarantees

Many of our products come with a manufacturer’s warranty. Details of the warranty coverage and duration are included in the product’s description on our website.

  • Warranty Claims: If your product experiences defects under normal use during the warranty period, please contact us for assistance. We will guide you through the process of submitting a warranty claim.
  • Satisfaction Guarantee: If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We will do our best to resolve the issue by offering a replacement, refund, or exchange.

8. Customer Support

Our dedicated customer support team is available to assist you with any issues or inquiries related to your purchase. We can be reached by:

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability, in the case of a valid claim, is limited to the amount paid for the product.

10. Changes to the Sales Policy

We reserve the right to update and modify our Sales Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting. Please review this page periodically for updates.