Shipping Policy

Effective Date: January 15, 2025

Timeless Craftsmanship is committed to delivering high-quality products to our customers with reliability and speed. This Shipping Policy explains how we handle the shipping and delivery of your orders, including available shipping methods, estimated delivery times, and any additional charges that may apply.

By placing an order on our website, you agree to the following shipping terms and conditions.

1. Shipping Methods and Costs

We offer a variety of shipping options to ensure you can select the delivery method that best fits your needs. Shipping costs are calculated based on the size, weight, and destination of your order. During checkout, you will be able to choose from the following shipping options:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: Guaranteed next-business-day delivery.

Shipping Costs: The total shipping cost will be calculated at checkout, based on the selected shipping method and your delivery address. Shipping costs may vary for international orders.

Free Shipping: We offer free shipping on orders over $100 within the continental United States. This offer does not apply to international orders or items marked as oversized or special order.

2. Order Processing Time

After receiving your order and payment, we will process it within 1-2 business days. Orders placed on weekends or public holidays may take longer to process. You will receive an email with tracking information once your order has been shipped.

3. Shipping Addresses

  • Domestic Shipping: We currently ship within the United States and offer shipping to all 50 states. Please ensure that your shipping address is accurate, as we cannot redirect packages once they have been shipped.

  • International Shipping: We offer shipping to select international locations. For international orders, the customer is responsible for any import taxes, duties, and other fees. Shipping times may vary depending on the destination country.

Note: Certain products may be restricted or unavailable for shipping to specific regions. Please check our shipping options during checkout for more details.

4. Shipping Restrictions

We are unable to ship to P.O. boxes or APO/FPO addresses. If your order is placed with an address of this nature, we will contact you for an alternative address.

5. Delivery Times

  • Domestic: Most domestic orders are delivered within 5-7 business days using standard shipping. Expedited and overnight shipping options are available for faster delivery.
  • International: International shipping times vary based on location. Delivery may take between 7-21 business days. Please allow additional time for customs processing, which can delay shipments.

Please note that these delivery estimates are provided by our shipping partners and are subject to delays due to factors beyond our control, such as weather conditions or customs processing.

6. Tracking Your Order

Once your order has been shipped, we will send you an email with tracking information. You can track your order status on the carrier’s website using the provided tracking number.

7. Damaged or Lost Packages

We are committed to ensuring your order arrives safely. In the event that your package is damaged during transit or is lost, please contact us within 7 days of receiving your order. We will assist in resolving the issue by either sending a replacement or issuing a refund.

8. Shipping Delays

While we make every effort to ensure timely deliveries, certain factors beyond our control may cause shipping delays. These factors include severe weather conditions, holidays, or unexpected disruptions in the shipping carrier’s operations. If your order is delayed, we will notify you and keep you updated on the status of your delivery.

9. Return Shipping Costs

If you need to return an item, you are responsible for the cost of return shipping unless the item is defective or an error was made on our part. We recommend using a trackable shipping service for returns to ensure that your package is received.

10. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping options, rates, or regulations. The updated policy will be posted on our website, and the changes will take effect immediately upon posting.

For any questions regarding shipping, please contact us at support@timelesscraftsmanship.com or call us at (859) 555-1234.